Shipping & Returns

Making an order on the internet is the only way to order at Scooterpartsco.com. Please register first by setting up an ID (email) and password. We do not accept telephone orders.

When you shop our site you will see if products are in-stock or out of stock. This information is live and is the same information we look at. We do our best to keep it accurate.

When you have selected the items that you want to purchase proceed to the shopping cart and then to check out.

We are not perfect.  By chance that our inventory is not correct and we don’t have an item on your order we will contact you to confirm if you would like to proceed with the order. We also sell on Ebay and a lot of our Clearance Items sell fast, so there is a chance that an item will be sold out but won't show up as such on the site. It is our intention that there will be no surprises when you get your order.

We accept Visa, Mastercard, Discover, American Express and Paypal as payment forms. We charge your card at the time of order submission. We do not process credit cards without a United States Billing Address. We only export from the US to people who pay via Paypal.

You will receive email confirmation when your order is shipped. We will not put an invoice on the box, just a packing slip. This is for your protection.

Shipping

We pack items to keep shipping costs as low as possible.

Our most popular shipping option is our $7.99 flat rate shipping. This is for the entire USA, including Alaska, Hawaii and Puerto Rico, and may not include shipments that are classified as oversized or to Alaska, Hawaii or Puerto Rico. Oversized shipments including windshields, tires, exhausts and seats, will be charged actual shipping cost. Our $7.99 flat rate shipping means we ship your purchase in the smallest package we can.

Canada- Our shipping estimator is fairly inaccurate. We will process your order and then inform you as to the difference between what the site says it costs and what it costs and either refund or send a paypal invoice for the difference. We do not mark up our shipping, and charge the actual cost.

Australia, New Zealand, England, Japan, Korea and select other Countries- choose Store Pickup at checkout and we will send you a paypal invoice for the actual shipping charges. 

International Customers- We now have excellent rates available from DHL for international shipping just about everywhere. We only accept payment via Paypal for international shipments

Return Policy-

We accept returns of merchandise under the following guidelines:

  • Returns will only be accepted and credited when they follow the return process described below.

  • Returns must reach our location within 12 days of the invoice date for the returned product. Returns will be subject to a 20% restocking fee. Flat rate or actual shipping costs, whichever is greater, is also not refunded.

  • The products must arrive at our location in new, saleable condition. Products must not be used and must include all original packaging and manuals provided by us. The product must show no signs of having been installed. We do not sell items on approval, or so you can try it out and then decide if you want to keep it. If there is a problem with an item you receive from us, you must let us know within three business days.

  • The cost of shipping to return items is the customer’s responsibility. If you were sent the wrong item by mistake or have another issue with your order, then contact us to create a support case for your order.

  • The following items are not acceptable for refund, return, or exchange and all sales are final: All High-Performance Parts, including all parts by Malossi, Polini, Pinasco, Dr. Pulley, Naraku, Leo Vince, 2Extreme, Scorpion, Bitubo and any other manufacturer of high performance parts, Electrical Items (CDIs, Stators, Voltage Regulators, Rectifiers, Electric Fuel Pumps, Starters, etc.), Items Sold By The Foot, Tools, Engines, Special Orders, Manuals, Books, Oils/Chemicals (consumables) or any Used Parts.

Return Process

We use the following automated return process to be able to efficiently track returns and cut down on confusion and frustration.

Step1 If you would like to make a return, contact us via email or telephone.
Step 2 Our returns department will review your return request. Upon approval you will receive an email stating your return has been approved. This email will include the Return Authorization (RMA) as an attachment. Print out the Return Authorization and return it with the item(s). You must ship the item back to us within seven days of receiving the RMA. 
Step 3 Upon receiving your returned item(s) we will process the return, and you will be emailed that your account has been credited the appropriate amount.
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