Translations

Shipping & Returns

Making an order on the internet is the only way to order at Scooterpartsco.com. Please register first by setting up an ID (email) and password. We do not accept telephone orders.

When you shop our site you will see if products are in-stock or out of stock. This information is live and is the same information we look at. We do our best to keep it accurate.

When you have selected the items that you want to purchase, proceed to the shopping cart and then to check out.

We are not perfect.  By chance that our inventory is not correct and we don’t have an item on your order we will contact you to confirm if you would like to proceed with the order. We also sell on Ebay and a lot of our Clearance Items sell fast, so there is a chance that an item will be sold out but won't show up as such on the site. It is our intention that there will be no surprises when you get your order.

We accept Visa, Mastercard, Discover, American Express and Paypal as payment forms. We do not refund Paypal fees or any other fees retained by payment processors.

You will receive email confirmation when your order is shipped. We will not put an invoice on the box, just a packing slip. This is for your protection.

Shipping

We pack items to keep shipping costs as low as possible. The further you live from us, and the larger the package, the more likely that you will get it faster if we ship it to a Business Address, even with our flat rate shipping option.

Our most popular shipping option is our $9.99 flat rate shipping. This is for the entire USA, including Alaska, Hawaii and Puerto Rico, but does not include shipments that are classified as oversized or to Alaska, Hawaii or Puerto Rico. Oversized shipments including windshields, crash bars, tires, top cases and certain other luggage, exhausts and seats, will be charged actual shipping cost. Our $9.99 flat rate shipping means we ship your purchase in the smallest package we can.

We also have Free Shipping in the USA for any order of $150 or more.  This does not include shipments that are classified as oversized or certain shipments to Alaska, Hawaii, Guam or Puerto Rico. Oversized shipments including windshields, top cases or trunks, crash bars, tires, exhausts, some front and rear luggage racks, Vespa steering stems and seats, will be charged actual shipping cost.

Canada- Our shipping estimator is fairly inaccurate. Choose UPS shipping for the quickest service. We will process your order, ship via USPS, and either refund or send a paypal invoice for the difference. We do not mark up our shipping, and charge the actual cost. Shipping to Canada starts at just $10.49. Oversize items, such as seats, windshields and tires will usually ship via UPS.

Australia, New Zealand, England, Japan, Korea and select other Countries- choose Store Pickup at checkout and we will send you an invoice for the actual shipping charges. Our International Rates to countries with a functioning postal service start at $12.99.

International Customers- We have excellent rates available for International Shipping just about everywhere. Para envios a america latina, recomendamos usar https://aeropost.com

Return Policy-

We accept returns of merchandise under the following guidelines:

The following items are not acceptable for refund, return, or exchange and all sales are final: All High-Performance Parts, including all parts by Malossi, Polini, Pinasco, Dr. Pulley, Naraku, Leo Vince, 2Extreme, Turbokit, Tecnigas, NCY, PM Tuning, Scorpion, Bitubo and any other manufacturer of high performance parts, Electrical Items (CDIs, Stators, Voltage Regulators, Rectifiers, Electric Fuel Pumps, Starters, etc.), Fuel System Components (Carburetors, Fuel Injectors,  Fuel Valves, Fuel Pumps, Intake Manifolds, etc) Items Sold By The Foot, Tools, Engines, Special Orders, Manuals, Books, Oils/Chemicals (consumables) or any Used Parts, Seats, Windshields, Mirrors.

  • Returns will only be accepted and credited when they follow the return process described below.

  • No Returns over 30 days from the original shipping date will be accepted. Once your RMA has been issued, it will expire if the part is not returned to us within 14 days.

  • Returns will be subject to a 20% restocking fee. Flat rate or actual shipping costs, whichever is greater, is not refunded. For Cancellations and Returns, Scooterpartsco will not refund processing fees paid to Paypal or any other payment processor. 

  • The products must arrive at our location in new, saleable condition. Products must not be used and must include all original packaging and manuals provided by us. The product must show no signs of having been installed. We do not sell items on approval, or so you can try it out and then decide if you want to keep it. If there is a problem with an order, or an item you receive from us, you must let us know within three business days.

  • Scooterpartsco.com reserves the right to deny a return on items damaged by the customer during installation or during return shipping
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  • All Returns must have the RMA # written on the box to be accepted.
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  • Refusing a delivery is NOT the same as returning. Additional charges may be applied if you refuse delivery.
    If you need a replacement part right away we will charge you for the item, but we will credit you upon receiving and processing the returned item
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  • We cannot accept returns for merchandise damaged during shipping to the customer. If you happen to receive damaged product from the freight carrier, save all packaging materials and call or email us immediately in order to get the claim process started. 
  • Scooterpartsco.com is not responsible for missing orders after they have been delivered. You are responsible for the security of your delivery location and claims for orders missing after delivery cannot be made as all responsibility at that point lies with the customer.

  • The cost of shipping to return items is the customer’s responsibility. If you were sent the wrong item by mistake or have another issue with your order, then contact us to create a support case for your order.

 
Return Process
 
We use the following automated return process to be able to efficiently track returns and cut down on confusion and frustration.
 
Step 1 If you would like to make a return, contact us via email.
Step 2 Our returns department will review your return request. Upon approval you will receive an email stating your return has been approved. This email will include the Return Authorization (RMA) as an attachment. Print out the Return Authorization and return it with the item(s). You must ship the item back to us within seven days of receiving the RMA.  
Step 3 Upon receiving your returned item(s) we will process the return, and you will be emailed that your account has been credited the appropriate amount.