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Returns

We accept returns of merchandise under the following guidelines:

The following items are not acceptable for refund, return, or exchange and all sales are final: All High-Performance Parts, including all parts by Malossi, Polini, Pinasco, Dr. Pulley, Naraku, Leo Vince, 2Extreme, Turbokit, Tecnigas, NCY, PM Tuning, Scorpion, Bitubo and any other manufacturer of high performance parts, Electrical Items (CDIs, Stators, Voltage Regulators, Rectifiers, Electric Fuel Pumps, Starters, etc.), Fuel System Components (Carburetors, Fuel Injectors,  Fuel Valves, Fuel Pumps, Intake Manifolds, etc) Items Sold By The Foot, Tools, Engines, Special Orders, Manuals, Books, Oils/Chemicals (consumables) or any Used Parts, Seats, Windshields, Mirrors.

  • Returns will only be accepted and credited when they follow the return process described below.

  • No Returns over 30 days from the original shipping date will be accepted. Once your RMA has been issued, it will expire if the part is not returned to us within 14 days.

  • Returns will be subject to a 20% restocking fee. Flat rate or actual shipping costs, whichever is greater, is not refunded. For Cancellations and Returns, Scooterpartsco will not refund processing fees paid to Paypal or any other payment processor. 

  • The products must arrive at our location in new, saleable condition. Products must not be used and must include all original packaging and manuals provided by us. The product must show no signs of having been installed. We do not sell items on approval, or so you can try it out and then decide if you want to keep it. If there is a problem with an order, or an item you receive from us, you must let us know within three business days.

  • Scooterpartsco.com reserves the right to deny a return on items damaged by the customer during installation or during return shipping

  • All Returns must have the RMA # written on the box to be accepted.

  • Refusing a delivery is NOT the same as returning. Additional charges may be applied if you refuse delivery.

  • If you need a replacement part right away we will charge you for the item, but we will credit you upon receiving and processing the returned item

  • We cannot accept returns for merchandise damaged during shipping to the customer. If you happen to receive damaged product from the freight carrier, save all packaging materials and call or email us immediately in order to get the claim process started. 

  • Scooterpartsco.com is not responsible for missing orders after they have been delivered. You are responsible for the security of your delivery location and claims for orders missing after delivery cannot be made as all responsibility at that point lies with the customer.

  • The cost of shipping to return items is the customer’s responsibility. If you were sent the wrong item by mistake or have another issue with your order, then contact us to create a support case for your order.

 
Return Process
 
We use the following automated return process to be able to efficiently track returns and cut down on confusion and frustration.
 
Step 1 If you would like to make a return, contact us via email.
Step 2 Our returns department will review your return request. Upon approval you will receive an email stating your return has been approved. This email will include the Return Authorization (RMA) as an attachment. Print out the Return Authorization and return it with the item(s). You must ship the item back to us within seven days of receiving the RMA.  
Step 3 Upon receiving your returned item(s) we will process the return, and you will be emailed that your account has been credited the appropriate amount.

 

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